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19 April 2023
Incoming Call: Our advanced incoming call feature allows you to manage incoming calls with ease, ensuring that all calls are routed to the right agents or departments, providing a seamless customer experience.
Incoming Call History: The incoming call history feature provides valuable insights into your communication, allowing you to track customer interactions, analyze trends, and improve your overall communication strategy.
Agent Identity: The agent identity feature enables agents to personalize their profiles and manage their availability, providing more transparency and control over their communication.
1. VoIP dialer: A software that allows users to make phone calls using the internet instead of a traditional phone line.
2. Subscription-based SaaS: A business model where customers pay a recurring fee to access software hosted on the cloud.
3. Group contacts: The ability to organize and manage a list of contacts as a group, for example, a marketing campaign targeting a specific group.
4. Multiple providers: The option to choose from various service providers for a specific feature or function.
5. Group campaign: A coordinated marketing effort aimed at a specific group of people.
6. IVR calling: Interactive Voice Response system allows callers to interact with a computerized menu to get information or be redirected to the appropriate department or person.
7. Cron job: A scheduled task that runs automatically at a set time, allowing users to automate repetitive tasks.
8. Leads: Potential customers who have shown interest in a product or service and may become paying customers in the future.
9. Pricing system: A system that determines the cost of a product or service based on various factors, such as features, usage, or time.
10. Blogging: The act of writing and publishing articles on a website or blog to inform and engage readers.
11. Multi-currency support: The ability to conduct transactions in different currencies, accommodating customers from various countries.
12. SEO: Search Engine Optimization refers to techniques used to improve a website’s visibility and ranking on search engines.
13. Google Translate: A service that provides machine translation of text and web pages to and from various languages.
14. Multiple payment gateway support: The ability to accept payments through various online payment processors.
15. User management: The ability to manage user accounts, roles, permissions, and access control.
16. Newsletter: A periodic publication sent to subscribers containing news, updates, and other relevant information.
17. One-click auto-upgrade: The ability to automatically upgrade the software to the latest version with a single click.
18. Menu builder: A tool that allows users to create and customize menus for a website or application.
19. Specific country call cost: The ability to calculate the cost of a phone call based on the country of the recipient.
20. Agent role: A specific user role in a system that allows users to perform specific tasks or functions, such as customer service or sales.
22. Two-way messaging: The ability to exchange messages between two parties in both directions, such as a chat or instant messaging system.
23. One-to-one messaging: The ability to exchange messages between two parties in a private conversation, such as email or direct messaging.
24. Incoming call: The ability to get the incoming call between two parties in a dialer.